Privacy Policy
Last updated: 15 August 2026
Gold Coast Epoxy Coatings ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit epoxyflooringgoldcoast.net.au (the "Site") or request a quote for our epoxy flooring services.
By using our Site or submitting your details to us, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Site or provide us with your personal information.
Information We Collect
We may collect the following types of information:
- Contact and project details you provide directly, such as your name, phone number, email address, property address, and information about your garage, driveway, patio or commercial flooring project (e.g. floor size, current floor condition, timeframe).
- Quote and job information, including photos of your existing floor if supplied, site access notes, and any preferences you give us during a consultation or site visit.
- Technical and usage data collected automatically when you browse our Site, such as your IP address, device and browser type, pages viewed, and referring website, gathered via analytics and advertising tools.
- Payment information where relevant to completing a job, which is generally processed by our third-party payment or invoicing provider rather than stored by us directly.
How We Use Your Information
We use your information to:
- Respond to quote requests and enquiries about our epoxy flooring services;
- Schedule site visits, consultations and installations;
- Prepare quotes, invoices and job-related documentation;
- Communicate with you before, during and after a job (including follow-up on completed work and warranty matters);
- Improve our services, website and customer experience; and
- Comply with our legal, accounting and insurance obligations as a trades business.
We do not use your information for any purpose unrelated to these without first seeking your consent, unless required or authorised by law.
Cookies
Like most websites, our Site uses cookies and similar technologies to remember your preferences, understand how visitors use the Site, and support the analytics and advertising tools described below. You can disable cookies through your browser settings, though some parts of the Site may not function as intended if you do so.
Analytics & Advertising Tools
This website uses Google Analytics (GA4) to understand website traffic and the Meta (Facebook) Pixel to measure and improve the relevance of our online advertising. These tools may place cookies or similar technologies on your device and collect information about your interactions with our Site, such as pages visited and actions taken (for example, submitting a quote form). This helps us understand which services and areas are of most interest and measure the effectiveness of our marketing. You can control cookies through your browser settings and opt out of personalised advertising through your Google Ads Settings and Meta Ad Preferences.
How We Protect Your Information
We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with trusted service providers who help us operate our business, such as scheduling and communications software, quoting/invoicing tools, and analytics or advertising platforms (Google, Meta). We only share what is reasonably necessary for these providers to perform their function, and we expect them to handle your information securely.
We may also disclose information where required by law, to protect our legal rights, or in connection with the sale or transfer of part or all of our business.
Third-Party Links
Our Site may contain links to third-party websites (for example, supplier or partner sites). We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies separately.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including any ongoing warranty period on completed work, and to meet our legal, accounting and record-keeping obligations.
Children's Privacy
Our Site and services are directed at adults seeking flooring services and are not intended for children. We do not knowingly collect personal information from children.
Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you at any time by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe, subject to any legal requirements to retain certain records.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Gold Coast Epoxy Coatings
Phone: (07) 5230 8301